What is included in my Fixed Fee Service Charge for Appliance Repairs?
The Service Charge that you pay will include callout and all the labour time needed to carry out a diagnostic test or repair. Any parts that might be required to complete a repair are not included in this fee.
Service Charges are payable over the phone to our office prior to the Engineer’s visit to your property. In the case of rental properties/business properties where the bill payer will not be present, payment may be required at the point of booking. If an Engineer attends and diagnoses a fault which then leads to a repair quotation, the Service Charge is payable whether you decide to proceed or not. Electrical & Gas Care does not offer free callouts.
Guarantee Periods (Repair Guarantee)
All Appliance repairs completed by Electrical & Gas Care come with a 3 Month (90 Day) Repair Guarantee. This is to ensure that the repair has been completed correctly. Should you need to have the engineer return after a repair, if the fault relates to what the engineer did on the previous visit, the Engineer will rectify any issue and there will be no further charge. If the Engineer attends and finds that the re-visit relates to a new fault or a separate fault that was not reported on the original repair booking, you may be required to pay another Service Charge.
There are some repairs that are excluded from the Repair Guarantee. The following repairs do not carry a repair guarantee:
A repair carried out where a blockage / foreign body has been removed from the appliance
The following components are excluded from the Repair Guarantee:
- Door parts, including handles, glass, and fixtures
- Cosmetic parts including facias, trims and decor surrounds
- Drum lifters / Paddles
- Internal furniture including shelves, door shelves, and baskets